Date: May 11th, 2021
Time: 10:00 am – 12:00 am
Cost: $99
Course Type: Virtual Learning
Overview:
How likely are your customers going to repeat their business with you?
Building customer loyalty needs to go beyond customer satisfaction. People are loyal because they associate it with a positive experience, a consistent high quality product or a shared values and ideals.
Building customer loyalty is not about one individual experience. Loyalty is a journey and happens as a result of multiple positive interactions over time.
People may need your service or its convenient, but if they don't feel valued and respected when they do business with you, they are unlikely to continue their journey
Objectives:
- Strengthen relationships and awareness of service challenges
- Learn to distinguish service behaviors from service strategies and service systems.
- Identify opportunities to assess and improve customer loyalty
Who should attend:
Anyone
Participants will join this session via Zoom, and will require access to high-speed internet and a computer with audio and visual capabilities. After registration you will be sent a Zoom link to join the class day of.
If you have any questions, please contact us at Training@chcact.org
Please add to cart to register.
