Date: April 7th, 2021
Time: 9:00 am – 11:00 am
Course Type: Virtual Learning
“I have a problem” is something you have probably heard more times than you can count. At some point you have given out a solution to the problem only to find that a new problem has occurred. This is where the challenge lies, identifying the actual problem, solutions and consequences.
Leaders face the challenge of identifying when the problem is new, complex, or reoccurring. Problem solving is a skill leaders need to develop to build confidence in responding to the variety of challenges and decisions they face on a daily basis.
Having a formal problem-solving process can be useful to ensure you are considering all aspects of the problem, generating options and identifying the right solution. This session will focus on using a process adapted from Gordon Lawrence’s Zig-Zag model. The process uses a four-step approach to help you consider multiple perspectives when working through a problem.
- Utilize a 4-step approach to consider multiple perspectives when working through a problem
- Distinguish between problems and symptoms
- Identify effective problem statements
- Recognize how to prepare others to think critically
Staff, supervisors or leaders