Job Description

Triage Nurse

The Triage Nurse is primarily responsible for managing urgent and emergent patient calls, in addition to, performing professional nursing functions to assess the severity of walk-in patients requesting healthcare services. The Triage Nurse functions as a member of the healthcare team, conducting duties such as; patient medication refills, managing providers’ schedules, patient advice, and other related tasks as needed.


  • Identifies patient care requirements.
  • Manages nurse-directed patient telephone calls and from walk-in patients requesting health services.
  • Evaluates and assesses patient’s healthcare needs based on objective and subjective patient information.
  • Coordinate and schedule same-day and walk-in appointments on the providers’ schedules.
  • Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments
  • Manage prescription refills per protocol.
  • Utilize standing nursing orders and triage protocols appropriately.
  • Accurately documents symptoms/complaints, nursing assessments, advice provided and patient/caller response in patient and department records.
  • Resolves patient problems and needs by utilizing multidisciplinary team strategies as appropriate and assists in the development of case management metrics to identify opportunities to improve care.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Case management and other duties as assigned by Clinical Services Manager.
  • Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.


  • Graduate of accredited Nursing program
  • CT State Registered Nurse license
  • 3 years of varied clinical experience strongly preferred
  • Bi-lingual, preferred


  • Clinical skills
  • Customer service
  • Excellent Communication skills (written, verbal, listening)
  • Computer skills
  • Problem solving
  • Team work
  • Follow OSHA standards and Universal Precautions

How to Apply

Please send resume and salary requirements to


First Choice Health Centers East Hartford