Patient Service Associate (Full Time)

• The Patient Service Associate (PSA) works closely with patients and clinical teams to create positive patient experiences in support of StayWell Health Center’s (StayWell) mission delivering high quality comprehensive services.
• The Patient Service Associate will welcome patients in a professional and respectful manner, assisting in the registration process, facilitating exceptional patient access to care.

Some responsibilities of this full time, temporary position include:

• Greets visitors to determine reason for visit and destination, directing guests to sign-in and issues visitor passes when required
• Delivers and demonstrates a high level of customer service to communicate in a positive, professional and effective manner with clients, staff and external customers
• Answers incoming external and internal calls promptly with a positive and professional manner, assessing the needs of the caller and facilitating resolutions
• Facilitates patient flow utilizing the practice management system to register, verify visit information, check-in and check-out, and communicate with clinical staff to ensure timely patient visits
• Explains financial responsibilities to patients and collects co-payments, payments, and outstanding balances for rendered services. Prepares and balances collections for deposit daily
• Supports patients in the completion of appropriate forms and reviews for accuracy and completeness
• Accurately enters and updates demographic, UDS, and payer data in practice management system and scans all required documentation efficiently and timely
• Collection and verification of insurance coverage and payer eligibility
• Answers questions about StayWell and informs patients about all available services while facilitating internal referrals across departments

QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum one year experience working in a community health center and/or healthcare office setting
• Bilingual fluency preferred, not required

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires ability to handle frequent patient contact in a courteous and helpful manner
• Ability to clearly communicate verbally and in writing
• Ability to apply good judgment in handling patient concerns and interacting with patients from diverse cultures and backgrounds
• Ability to establish and maintain effective working relationships with patients, physicians, and other employees
• Computer proficiency including Microsoft Office Suite and the ability to learn new programs
• Ability to demonstrate initiative, dependability and promptness