Job Description

Quality Improvement Advisor


The Community Health Center Association of Connecticut (“CHCACT”) is a membership association comprised of community health centers, all of whom provide comprehensive health care to the people of Connecticut and beyond. The Association, with headquarters in Cheshire, Connecticut is a recognized national leader in the provision of technical assistance and training in practice transformation and quality improvement. Our team of professionals is dedicated to strengthening and supporting the clinical and operational performance of community health centers. Our mission is to advance and align the work of health centers, with stakeholders, to improve the health and wellness of all.


The Quality Improvement Advisor performs a wide variety of professional duties to support and guide Federally Qualified Health Centers (FQHCs) and other external organizations with their efforts to pursing the quintuple aim. This individual will utilize evidence-based frameworks, employ readiness assessment tools, and provide quality improvement expertise trainings, to assist FQHCs and other organizations in setting and meeting their quality improvement goals. This position will report to the Chief Quality Officer.


  • Collaborate with providers and clinical teams within FQHCs to identify and improve clinical benchmarks and incorporate quality improvement (QI) strategies to implement change.
  • Assist individual Health Center’s with creating their Quality Improvement Plans.
  • Lead quality forums for multiple FQHCs, providing QI technical assistance and facilitating collaboration around evidence-based guidelines and other promising practices.
  • Provide instruction and consultation to teams at FQHCs and other organizations to advance QI education and improve processes.
  • Assist with the analysis and presentation of data to assess organizational progress toward meeting quality improvement goals.
  • Ensure contract deliverables are met.
  • Facilitate and support shared learning between organizations, including identifying best and promising practices to accelerate quality improvement.
  • Research training and resources to assist the FQHCs in accomplishing their goals.
  • Develop learning materials, plan events and delivery methods to ensure peer learning and bring awareness of issues regarding transformation.
  • Maintain regular communication with Center providers, answering inquiries and provide coaching and guidance on progress.
  • Attend CMS state, federal, and other meetings as needed.
  • Establish/leverage health information technology resources to improve quality and decrease cost.
  • Serve as liaison to state and federal programs and represent CHCACT at state, regional and national conferences.
  • Maintain up to date documentation and assist with required reporting.
  • Performs other related duties as assigned.


  • Must be able to form strategic alliances with all levels of individuals within various agencies, FQHC leaders, and community partners.
  • Experience working with the tools, techniques, and paradigms (e.g., PDSA, process mapping, root cause analysis, FMEA, VOC, etc.) of common quality improvement disciplines.
  • Ability to facilitate group meetings and QI initiatives.
  • Demonstrated knowledge and understanding to the unique characteristics of non-profit ambulatory health care setting.
  • Experience with OneNote, and SharePoint a plus.
  • Strong analytical skills and ability to translate objectives and data into action among internal and external stakeholders.
  • Must be able to set individual goals and work independently as well as part of a team.
  • Must possess and maintain a valid Driver’s License and insurance and must successfully complete a motor vehicle history check. This position requires driving a personal vehicle on behalf of CHCACT, travel (up to 30%) may be required to attend meetings throughout the state.


Bachelor’s degree required or relevant experience.  Master’s degree preferred. Must have a minimum of 3 years of firsthand experience in healthcare quality improvement. Experience in a FQHC or ambulatory care environment preferred.


CHCACT is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities. CHCACT considers applicants for employment without regard to and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does CHCACT discriminate on the basis of sexual orientation or gender identity or expression.


How to Apply

CHCACT Cheshire