Job Description
Quality Improvement Advisor
ABOUT US:
The Community Health Center Association of Connecticut (“CHCACT”) is a membership association comprised of community health centers, all of whom provide comprehensive health care to the people of Connecticut and beyond. The Association, with headquarters in Cheshire, Connecticut is a recognized national leader in the provision of technical assistance and training in practice transformation and quality improvement. Our team of professionals is dedicated to strengthening and supporting the clinical and operational performance of community health centers. Our mission is to advance and align the work of health centers, with stakeholders, to improve the health and wellness of all.
The individuals comprising our Association are the source of our creativity, reputation, and vitality. Every position here at CHCACT is critical to our ability to achieve our shared objectives. Each time we hire a new staff member, we are given the chance to enhance the community and to demonstrate CHCACT’s values of accountability, diversity, respect, and responsibility. We do this by using fair, legal, inclusive, and effective hiring practices that support and comply with CHCACT’s policy and the applicable State and Federal laws in a way that is mindful of climate, culture, and diversity, and by affirming the unique qualities of each individual throughout the hiring process.
POSITION SUMMARY & FUNCTIONS:
The Quality Improvement Advisor performs a wide variety of professional duties to support and guide Federally Qualified Health Centers (FQHCs) and other external organizations with their efforts to pursing the quintuple aim. This individual will utilize evidence-based frameworks, employ readiness assessment tools, and provide quality improvement expertise trainings, to assist FQHCs and other organizations in setting and meeting their quality improvement goals. This position will report to the Chief Quality Officer.
ESSENTIAL FUNCTIONS:
- Collaborate with providers and clinical teams within FQHCs to identify and improve clinical benchmarks and incorporate quality improvement (QI) strategies to implement change.
- Assist individual Health Center’s with creating their Quality Improvement Plans.
- Lead quality forums for multiple FQHCs, providing QI technical assistance and facilitating collaboration around evidence-based guidelines and other promising practices.
- Provides instruction and consultation to teams at FQHCs and other organizations to advance QI education and improve processes.
- Assist with the analysis and presentation of data to assess organizational progress toward meeting quality improvement goals.
- Ensure contract deliverables are met.
- Facilitate and support shared learning between organizations, including identifying best and promising practices to accelerate quality improvement.
- Research training and resources to assist the FQHCs in accomplishing their goals.
- Develop learning materials, plan events and delivery methods to ensure peer learning and bring awareness of issues regarding transformation.
- Maintain regular communication with Center providers, answering inquiries and provide coaching and guidance on progress.
- Attend CMS state, federal, and other meetings as needed.
- Establish/leverage health information technology resources to improve quality and decrease cost.
- Serve as liaison to state and federal programs and represent CHCACT at state, regional and national conferences.
- Maintain up to date documentation and assist with required reporting.
- Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES:
- Able to read, comprehend, write, and speak English.
- Excellent written and verbal communication and interpersonal relationship and listening skills. Must be able to form strategic alliances with all levels of individuals within various agencies, FQHC leaders, and community partners.
- Able to make succinct and persuasive presentations in a professional setting.
- Experience working with the tools, techniques, and paradigms (e.g., PDSA, process mapping, root cause analysis, FMEA, VOC, etc.) of common quality improvement disciplines.
- Demonstrated leadership and management skills.
- Ability to lead clinicians and practices through meaningful change.
- Demonstrated knowledge and understanding to the unique characteristics of non-profit ambulatory health care setting.
- Highly proficient computer skills, including MS Office (Word, Excel, PowerPoint, Teams, Outlook) Zoom, Internet searches. Experience with OneNote, and SharePoint a plus.
- Must have excellent organizational skills. Ability to multi-task, manage and prioritize various and differing projects, as well as work effectively toward numerous deadlines.
- Strong analytical skills and ability to translate objectives and data into action among internal and external stakeholders.
- Must be able to set individual goals and work independently as well as part of a team. Strong Analytical skills.
- Show initiative in resolving issues/challenges proactively and identifying opportunities for improvement.
- Must possess and maintain a valid Driver’s License and must successfully complete a motor vehicle history check.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree required. Master’s degree preferred. Experience in lieu of degree will be considered. Must have a minimum of 3 years of firsthand experience in healthcare quality improvement. Experience in a FQHC or ambulatory care environment preferred.
PHYSICAL AND VISUAL REQUIREMENTS:
While performing the duties of this job, the individual is regularly required to use computers and office equipment, manipulate documents and move about the office. The employee may experience prolonged periods of sitting. The employee may occasionally move materials up to 25 pounds and must be able to access and navigate each department at the organization’s facility. This position requires driving a personal vehicle on behalf of CHCACT. The individual will be required to drive to various FQHC’s throughout the state.
LANGUAGE SKILLS:
The position requires the ability to read, and interpret technical journals, abstracts, financial reports, and legal documents. Must have ability to effectively and persuasively speak and provide training to all types of audiences. Conversant in healthcare issues.
MENTAL DEMANDS AND REASONING ABILITIES:
Job requires the ability to focus, attention to detail at times and thoroughness in completing work goals. The ability to analyze information, formulate diverse solutions and make decisions using logic to address work-related issues is required.
WORK ENVIRONMENT/TRAVEL:
This position is required to work from the office location (Cheshire, CT). Individual must have the ability to work from their home when needed. The incumbent may regularly perform work in an office environment as well as at FQHC sites. During regular operations, travel (up to 50%) may be required to attend meetings throughout the state. Must be able to attend meetings or trainings outside of the state as needed. Will be required to utilize their personal vehicle to drive to FQHC sites within the CT.
Note:
This position description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. The Association reserves the right to modify, change or add to the position’s job duties and responsibilities as business needs may require.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.