The Practice Administrator is responsible for optimizing operational performance of their clinical practice areas. Provides staff with on-site support and guidance to ensure quality patient care and service. Plans, coordinates, and leads staff to ensure efficient and effective operations, and achievement of financial targets. Recruits, trains, and mentor front line and Office Management Staff. Implements clinical practice policies and procedures related to patient scheduling, patient registration and flow, billing and collections, customer service, communication with internal and external customers, human resources and personnel management, HIPAA compliance, and quality and patient safety standards. Collaborates with clinical leadership to ensure optimal provider productivity.
CS-HHC’s Expectations of all Employees
- Adheres to all CS-HHC Policies and Procedures
- Conducts self in a manner that represents CS-HHC’s Values at all times
- Maintains a positive and respectful attitude with all work-related contacts
- Communicates regularly with supervisor about Departmental and CS-HHC concerns
- Consistently reports to work on time, prepared to perform the duties of the position
- Meets productivity standards and performs duties as workload necessitates
Essential Duties and Responsibilities
- Oversees the flow and distribution of patients, optimizing resources in all disciplines. Proactively reviews schedules, patient recalls, and new patient waiting lists to ensure maximum possible access for patients.
- Oversees all practice based activities that support successful accounts receivable outcomes, including but not limited to; accurate data entry, patient payment collections, empanelment, timely posting and batch processing, and routine verification of patient’s insurance status.
- Works with front desk staff to ensure each employee understands their job descriptions, the desired results associated with their work, and the resources available to ensure compliance, efficiency, and patient satisfaction.
- Recruits, trains, and mentors staff in operational functions ranging from provider/patient relations, patient flow, medical records, appointments, schedules and staff coverage, front desk, billing to cash collections.
- Supervises and evaluates assigned personnel in the performance of their required duties by providing appropriate feedback through fair and accurate performance reviews.
- Assumes the responsibility of maintaining up-to-date personnel files and performance evaluations, by maintaining open and consistent communication with Human Resources.
- Responsible for outreach to inform the target population of health care services available at the center. Maintain active contact with community organizations and represent CS-HHC at appropriate meetings when requested.
- Provides consistent weekly communications to their direct supervisors, by maintaining site reporting, resource management, and quality assurance as established by the organization and regulatory bodies.
- Provides recommendations on budget regarding site department revenues and expenditures. Oversees department performance relative to budget and reports monthly on variance of budget.
- Engages in performance improvement activities and acts as an agent of positive change by looking for and reporting innovative ways to improve operations and increase organizational
- Ensures staff compliance with CS-HHC policies and procedures.
- Ensures Joint Commission compliance, and compliance with other pertinent standards in areas related to clinical office administration.
- Ensures compliance with standards, laws, and regulations as directed by the regulatory and accrediting organizations, such as but not limited to OSHA, and State and Federal Government guidelines pertaining to our FQHC.
- Responsible for assuming other duties as may be necessary for the efficient and effective management of the center operations.
- Responsible for coordinating timely maintenance and upkeep of assigned practice sites, including refrigerator(s), air conditioning, heating, electricity, etc. in conjunction with facilities department.
Education: Bachelor’s Degree in a related field is required. Master’s or doctorate in nursing, business, health administration, management, Public Health or a related discipline preferred.
Experience: A minimum of five (5) years relevant experience in ambulatory care required. Knowledge of GE Centricity EHR preferred. Operational experience in multi-specialty clinical environment.
Knowledge/Abilities: Knowledge and experience in facility management. Knowledge of ambulatory health delivery systems. Familiarity with concepts of community/public health and managed care. Must have working knowledge of appointment booking, registration, medical records, billing and patient flow systems applicable to health care operations.
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The employee must occasionally lift and/or move up to 20 pounds.
Work environment involves some exposure to hazards or physical risks, which require basic safety precautions in a health care setting.
Travel within the State of Connecticut is required on an as needed basis with occasional travel outside the State.
How to Apply
Cornell Scott – Hill Health Center