Title: Engagement Specialist – LEAD Program
Department: Behavioral Health Services
Position reports to: Program Director/Site Manager
EEOC: Service Worker
FLSA Status: Non-Exempt
The Engagement Specialist is assigned to provide outreach, engagement, assessment of needs, and linkage to services for participants identified and eligible through the LEAD (Law Enforcement Assisted Diversion) program in New Haven. LEAD is a national community policing initiative which offers an alternative to arrest for people who are engaged in low level drug offenses. The Engagement Specialist will work closely with and collaborate with law enforcement, community providers, agency staff, steering committee and the community. A strong commitment to assisting the target population is essential for this position. The ES should have experience working with similar population and have knowledge of peer support, harm reduction, motivational engagement, and familiarity with community resources. The Engagement Specialist may have “lived” experience in order to help inspire those still struggling through sharing their stories and providing supportive activities.
Essential Duties and Responsibilities
- Engage and assess participants at first contact (if possible) to determine needs and develop a plan to meet immediate needs.
- Outreach participants who are referred after hours in order to meet needs and begin LEAD engagement process.
- Complete LEAD intake and assessment.
- Develop individualized recovery plans.
- Use all available resources and strategies to engage LEAD clients into services.
- Assist clients with accessing services and resources including substance use treatment, mental health treatment, medical care, entitlements, social supports, peer supports, food, clothes, personal care items, community resources, recovery supports, mentors, self-help groups, legal services, employment and employment services, housing and housing services, legal services, basic needs, faith-based activities, recreation, and civic activities.
- Accompanies clients to appointments and meetings as required to ensure seamless connection and to avoid premature drop-out
- Works to improve client retention at the onset of engagement
- Communicate daily with LEAD law enforcement to update on participant status.
- Communicate with LEAD work group and steering committee to discuss participant status, engagement and problem solve issues as they arise.
- Establishes and maintains good working relationships with community agencies, program staff, law enforcement and community members.
- Attends and participates in all LEAD meetings and activities as needed and directed to.
- Ensures required documentation is complete, timely, and accurate
- Tracks and enters all required data as required by this project.
- Maintains client confidentiality at all times and follows agency, state, and HIPAA laws
- Performs all other duties as required
To perform the job successfully, an individual should demonstrate the following competencies and skill sets:
Skill Set; Communications
Oral Communication – The ability to express oneself clearly in conversations and interactions with others. Speaks clearly and can be easily understood. Organizes ideas clearly in oral speech. Expresses ideas concisely in oral speech. Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.
Written Communication – The ability to express oneself clearly in business writing. Expresses ideas clearly and concisely in writing. Organizes written ideas clearly and signals the organization to the reader (e.g. through an introductory paragraph or through the use of headings). Writes using concrete, specific language. Spells correctly. Writes grammatically. Uses punctuation correctly.
Interpersonal Awareness – The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. Understands the interests and important concerns of others. Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other non-verbal behavior. Understands the unspoken meaning in a situation. Says or does things to address others’ concerns.
Customer Orientation – The ability to demonstrate concern for satisfying one’s external and/or internal customers. Quickly and effectively solves customer problems. Talks to customers to find out what they want and how satisfied they are with what they are getting. Lets customers know he/she is willing to work with them to meet their needs. Helpful, positive manner with peers, subordinates and customers.
Skill Set; Achieve Results
Technical Expertise – The ability to demonstrate depth of knowledge and skill in key work process areas. Is sought out as an expert to provide advice or solutions in his/her area. Is knowledgeable in the tools used to support key work processes. Can train and coach key work processes to staff in their area. Is aware and follows agency policy and procedures consistently.
Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it. Seeks out others involved in a situation to learn their perspective. Takes independent action to change the direction of events.
Results Orientation – The ability to focus on the desired results of one’s own work, setting challenging goals, focusing efforts on the goals, and meeting or exceeding them. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done.
Thoroughness – Ensuring that one’s own work and information are complete and accurate. Sets up procedures to ensure high quality of work (e.g. review meetings). Verifies information. Checks the accuracy of own work. Develops and uses systems to organize and keep track of information or work in progress. Carefully prepares for meetings and presentations.
Skill Set; Self-Management
Stress Management – The ability to continue to function effectively when under pressure and maintain self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks simultaneously.. Controls his/her response when criticized, attacked, or provoked. Maintains an appropriate sense of humor under difficult circumstances.
Personal Credibility – Demonstrated concern that one be perceived as responsible, reliable, and trustworthy. Does what he/she commits to doing. Is honest and forthright with people. Takes responsibility for own mistakes; does not blame others. Conveys a command of the relevant facts and information.
* Competencies sourced from “The Value Added Employee” by Edward J Cripe and Richard S. Mansfield, Copyright 2002 by Workitect Inc.
Education: Training in peer support is preferred. Associates degree or bachelor’s degree preferred. Experience and or training may be substituted for associates or bachelor’s degree if applicable.
Experience: “Lived” experience is preferred. Professional experience with this population is an asset. If in recovery the candidate must have at least 2 years of Recovery. Demonstrates cultural competence and familiarity with judicial system. Bi-lingual/Spanish speaking candidate preferred.
Knowledge/Abilities: Experience with peer support, harm reduction and motivational engagement as well as knowledge of recovery based supports, both traditional and non-traditional. Should have excellent communication skills, both written and verbal. Ability to work with multi-disciplinary team and in community settings. Knowledge and skills related to substance use and mental health issues. Familiarity with criminal justice system and community resources in New Haven. Must have a valid Connecticut driver’s license and daily access to a car in order to attend meetings.
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a community based position with majority of work and outreach occurring in the field. Limited office hours. Must be familiar with and comfortable in community setting.
The employee must occasionally lift and/or move up to 25 pounds.
Successful completion of Background check.
While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress. May be exposed to unpleasant conditions and profanity.
How to Apply
Cornell Scott – Hill Health Center