Patient Service Associate

Job Description

Patient Service Associate

StayWell Health Center, a fast-paced community health center, seeks a positive, highly motivated Patient Service Associate who will receive all patients graciously and efficiently. The ideal candidate will have the personal integrity and ability to work with staff and patients in a courteous and helpful manner in person and on the phone.

Some responsibilities of this Patient Service Associate include:

• Delivering a high level of customer service to communicate in a positive, professional and effective manner with clients, staff and external customers.
• Answering incoming calls promptly, assessing the needs of the caller and facilitating resolutions
• Scheduling patients appropriately and accurately utilizing patient messaging systems to confirm, cancel, and reschedule appointments.
• Facilitating patient flow utilizing the practice management system to register, verify visit information, check-in and check-out, and communicate with clinical staff to ensure timely patient visits.
• Explaining financial responsibilities to patients and collects co-payments, payments, and outstanding balances for rendered services.
• Reviewing and managing daily provider schedules to anticipate for back-fill opportunities, scheduling errors, pre-visit patient responsibilities or lab work, demographic updates, insurance eligibility, and co-payments.

Excellent Benefits:

• Competitive salary
• No-cost medical coverage
• No-cost life insurance
• Ten (10) paid holidays annually
• 20 PTO days annually
• Public Service Loan Forgiveness
• 401k
• Optional supplemental coverage (short- and long- term disability)