Job Description

Patient Service Associate

StayWell Health Center, a fast-paced community health center, seeks a positive, highly motivated Patient Service Associate who will receive all patients graciously and efficiently. The ideal candidate will have the personal integrity and ability to work with staff and patients in a courteous and helpful manner in person and on the phone.

Some responsibilities of this Patient Service Associate include:

  • Delivering a high level of customer service to communicate in a positive, professional and effective manner with clients, staff and external customers.
  • Answering incoming calls promptly, assessing the needs of the caller and facilitating resolutions
  • Scheduling patients appropriately and accurately utilizing patient messaging systems to confirm, cancel, and reschedule appointments.
  • Facilitating patient flow utilizing the practice management system to register, verify visit information, check-in and check-out, and communicate with clinical staff to ensure timely patient visits.
  • Explaining financial responsibilities to patients and collects co-payments, payments, and outstanding balances for rendered services.
  • Reviewing and managing daily provider schedules to anticipate for back-fill opportunities, scheduling errors, pre-visit patient responsibilities or lab work, demographic updates, insurance eligibility, and co-payments.

Excellent Benefits:

  • Competitive salary
  • No-cost medical coverage
  • No-cost life insurance
  • Ten (10) paid holidays annually
  • 20 PTO days annually
  • Public Service Loan Forgiveness
  • 401k
  • Optional supplemental coverage (short- and long- term disability)

How to Apply

Link: Job & Application Details

StayWell Health Center Naugatuck, Waterbury