Job Description

Patient Service Associate (Full-Time Temporary)

This is a full-time, temporary position with the potential of full-time, permanent employment in the future.

  • The Patient Service Associate (PSA) works closely with patients and clinical teams to create positive patient experiences in support of StayWell Health Center’s (StayWell) mission delivering high quality comprehensive services.
  • The Patient Service Associate will welcome patients in a professional and respectful manner, assisting in the registration process, facilitating exceptional patient access to care.

Some responsibilities of this full time, temporary position include:

  • Greets visitors to determine reason for visit and destination, directing guests to sign-in and issues visitor passes when required
  • Delivers and demonstrates a high level of customer service to communicate in a positive, professional and effective manner with clients, staff and external customers
  • Answers incoming external and internal calls promptly with a positive and professional manner, assessing the needs of the caller and facilitating resolutions
  • Facilitates patient flow utilizing the practice management system to register, verify visit information, check-in and check-out, and communicate with clinical staff to ensure timely patient visits
  • Explains financial responsibilities to patients and collects co-payments, payments, and outstanding balances for rendered services. Prepares and balances collections for deposit daily
  • Supports patients in the completion of appropriate forms and reviews for accuracy and completeness
  • Accurately enters and updates demographic, UDS, and payer data in practice management system and scans all required documentation efficiently and timely
  • Collection and verification of insurance coverage and payer eligibility
  • Answers questions about StayWell and informs patients about all available services while facilitating internal referrals across departments


  • High School Diploma or equivalent
  • Minimum one year experience working in a community health center and/or healthcare office setting
  • Bilingual fluency preferred, not required


  • Requires ability to handle frequent patient contact in a courteous and helpful manner
  • Ability to clearly communicate verbally and in writing
  • Ability to apply good judgment in handling patient concerns and interacting with patients from diverse cultures and backgrounds
  • Ability to establish and maintain effective working relationships with patients, physicians, and other employees
  • Computer proficiency including Microsoft Office Suite and the ability to learn new programs
  • Ability to demonstrate initiative, dependability and promptness

Job Types: Full-time, Temporary

Salary: From $17.50 per hour


  • Employee assistance program



  • 8 hour shift


Application Question(s):

  • Do you have an unrestricted, valid Connecticut driver’s license and a reliable vehicle or consistent and reliable transportation?



  • High school or equivalent (Required)



  • community health center and/or healthcare office setting: 1 year (Required)



  • Spanish (Preferred)


Work Location: In person

How to Apply

StayWell Health Center Waterbury