The Chief Operating Officer (COO) is responsible for the day to day management, in a team environment, of the health center operations. This position oversees all functions of those areas of direct supervision, works collaboratively with clinical departments to ensure best work environment for the clinical staff and best services to patients. Areas of responsibility include reception, call center, medical records, mobile medical unit, pharmacy (contracted), and dental services.
- Ensures function of directly supervised departments with best practice activities including (but not limited to) proper and timely reporting and continuous quality improvement.
- Serve as point of contact for pharmacy services provided by contractual arrangement
- Ensures adequacy of staffing and coordination of provider schedules
- Serves as contact person for operational issues
- Responsible for ensuring the medical units are operational, which includes addressing all barriers of patient access
- Ensures provider schedules provide maximum patient access
- Participates in establishment and implementation of organizational policies and procedures; Interprets policies, objectives, and operational procedures
- Analyzes and recommends changes in organizational systems, policies, and procedures and ensures their implementation.
- Responsible for new program development and facilitation of partnerships in the community which includes participating in the definition of the scope of the project and identification of funding
- Participates in development of long-range strategic plans and objectives for health center
- Works with chief medical officer and QI director to develop policies and procedures to adhere to national quality standards (i.e. PCMH, Joint Commission)
- Complete special projects as determined by organizational needs.
How to Apply
- Ability to provide leadership & establish commitment to the development and implementation of financial strategies, plans, policies and business initiatives.
- Demonstrate a high level of skill at building relationships and strategic partnerships
- Demonstrate a high level of problem-solving skills. Demonstrate the ability to make critical decisions supported by substantial analysis and critical data based decision-making.
- Ability to provide a high level of personal direction, leadership, and coaching to management and staff.
- Ability to effectively manage conflict, promote change and growth and inspire high standards of performance.
- Ability to build consensus and focus within the overall organization as well as within and among various business resources and strategic partners.
- Ability to recruit, develop and direct a high performing team.
- Ability to routinely and creatively use and understand technology necessary to collect, retain, analyze and report critical, requisite information related to human resources, payroll, benefits and related matters.
- Ability to regularly and effectively communicate throughout all levels within the organization in written, verbal, and presentation formats.
Bachelor’s Degree Business or related discipline
3 to 5 years of supervisory experience with the day-to-day operations of an ambulatory facility
Experience working in at nonprofit, medical office preferred
CHC/ FQHC experience preferred
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
Norwalk Community Health Center