Job Description

Medical Case Manager

Stamford CARES (Coalition for AIDS Resources, Education and Services) offers by direct service or through its community partners, access to health and support services to children, adolescents, adults and families living with HIV/AIDS in the Stamford region.  Chief among these services is the provision of Medical Case Management, Early Intervention Services and Mental Health Counseling, where Stamford CARES staff members directly address barriers and disparities so that all people living with HIV/AIDS have access to life-saving medical care and long-term maintenance in care.

The Medical Case Manager is responsible for helping clients living with HIV/AIDS access and remain in healthcare, including mental health, oral health and support services.

 Supervision:    Reports to Stamford CARES Manager

 Duties and Responsibilities:

  • To meet with clients to assess and prioritize their needs
  • To fill out paperwork and applications on a continual basis for entitlements, emergency care funds and more.
  • To maintain updated client files including biannual assessments, service plans and monthly progress notes.
  • To advocate for clients when they are not able to advocate for themselves
  • To make home visits, accompany clients to medical visits and participate in outreach efforts when needed
  • To make referrals to other agencies and to follow-up on those connections
  • To collaborate with the other Medical Case Managers about new cases
  • To work closely with the entire HIV Care Team and other community agencies
  • To attend the Immunology Clinic twice monthly as necessary
  • To attend and participate in Bi-weekly staff meetings, monthly Case Reviews
  • To have bi-monthly supervision sessions with Supervisor
  • To attend 20 hours of continuing education per year.
  • Other duties as assigned

 Performance Requirements:

  • Must be able to serve as a positive representative of Stamford CARES
  • Must be sensitive to culture, race, sexual orientation, age, gender, etc.
  • Must be hardworking
  • Must be trustworthy and able to uphold strict confidentiality policies
  • Must have experience in intensive case management
  • Experience/knowledge in HIV/AIDS is a plus


  • Assertive, Motivating
  • Determined
  • Bi-Lingual (Spanish, Creole or other) preferred
  • Able to take individual initiative, but also able to be a team player
  • Comfortable interacting with individuals and groups of people
  • Must have own vehicle
  • BS/BA/BSW or five years case management experience

Family Centers is a private, nonprofit organization offering education, health and human services to children, adults and families in Fairfield County. More than 240 professionals and 1,200 volunteers collaborate to provide our communities with a wide range of responsive and innovative services.  

Special Note:  As the COVID-19 pandemic continues to impact our community and beyond, it is Family Centers’ highest priority to help keep our current and future employees and the communities we serve healthy and safe.  At Family Centers, we have implemented processes and precautions to help prevent the spread of COVID-19 and until further notice, job interviews will primarily be conducted virtually via phone and/or video.  We will continue to closely monitor relevant guidance from the CDC, state, and local orders. 

For more information, please visit 

Family Centers is an EOE and offers a competitive salary, training, and generous benefits package.

How to Apply

Family Centers Stamford