Job Description

Human Resources Generalist


The Community Health Center Association of Connecticut (“CHCACT”) is a membership association comprised of community health centers, all of whom provide comprehensive health care to the people of Connecticut and beyond. The Association, with headquarters in Cheshire, Connecticut is a recognized national leader in the provision of technical assistance and training in practice transformation and quality improvement. Our team of professionals is dedicated to strengthening and supporting the clinical and operational performance of community health centers. Our mission is to advance and align the work of health centers, with stakeholders, to improve the health and wellness of all.

The individuals comprising our Association are the source of our creativity, reputation, and vitality. Every position here at CHCACT is critical to our ability to achieve our shared objectives. Each time we hire a new staff member, we are given the chance to enhance the community and to demonstrate CHCACT’s values of accountability, diversity, respect, and responsibility. We do this by using fair, legal, inclusive, and effective hiring practices that support and comply with CHCACT’s policy and the applicable State and Federal laws in a way that is mindful of climate, culture and diversity, and by affirming the unique qualities of each individual throughout the hiring process.


The Human Resources (HR)Generalist will be responsible for full-cycle HR function.   This position provides HR administration relative to the overall needs of CHCACT’s employees with particular attention to benefits administration, recruitment, absence management, compensation, performance management, employee relations, workers’ compensation, ADA, employee events, legal compliance, employee safety, OSHA, and EEO.  This position will work closely with the Senior Leaders to ensure that HR provides the needed support and tools. They will also work to ensure that the company adheres to all state and federal legal standards as well as in-house policies.  This position will report directly to the Chief Executive Officer.


  • Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
  • Advise and coach managers on HR policies and programs including employee relations issues.
  • Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include monthly performance discussions, safety training, and anti-harassment training.
  • Ensures that the CHCACT Employee Handbook is updated and remains current with all federal and state employment laws, and that all employees are familiar with the Employee Handbook as needed.
  • Assists Managers /Supervisors to ensure that all policies and procedures are being enforced equally across CHCACT.
  • Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; includes creating job descriptions and posting for open positions, conducting background checks and employee verifications.
  • Plans and helps to execute onboarding process and new hire orientations.
  • Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource needs.
  • Responsible for administration of CHCACT’s benefit plans including open enrollment, change requests, benefit plan inquiries and communication to employees.
  • Serves as point of contact for leave of absence questions; coordinates leave requests and claims administration including disability and worker’s compensation.
  • Manage and resolve employee relations issues; conduct exit interviews provide feedback and guidance to executive management team; Partner with executive management team to help improve work relationships, build morale, and increase productivity and retention.
  • Helps to identify areas for training and development programs.
  • Provides guidance to supervisors in regards to the performance management process this includes managing the process and disciplinary actions. Ensures the program is administered consistently.
  • Handles employment-related inquiries from applicants, employees, and managers/supervisors, escalates complex and/or sensitive matters to the appropriate staff.
  • Provides HR guidance and partners with HR Consultant and/or legal counsel as needed/required when directed by CEO.
  • May participate in employee disciplinary meetings, terminations, and investigations as needed.
  • Coordinates the quarterly Human Resources Directors’ Workgroup with the FQHCs.
  • Performs other related duties as assigned.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Able to read, comprehend, write, and speak English.
  • Excellent written and verbal communication and interpersonal relationship skills.
  • Able to communicate complex information clearly and succinctly, both in writing and orally in multiple formats.
  • Experience working with senior leadership teams.
  • Must have an inclusive style and strong interpersonal skills at all levels. Strong partner and employee advocate.
  • Model of integrity, professionalism, discretion, and confidentiality.
  • Strong knowledge of federal and state employment-related laws and regulations.
  • Strong computer skills, including Microsoft Word, Excel, PowerPoint, Teams, Outlook, as well as Zoom. Experience with OneNote, LinkedIn Learning and SharePoint a plus.
  • Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
  • Experience with ADP Workforce Now and Payroll experience a plus.
  • Ability to adapt to the needs of the organization and employees.
  • Must have excellent organizational and time management skills. Ability to multi-task, manage and prioritize various and differing projects, as well as work effectively toward numerous deadlines.
  • Must be able to build strong relationships with all levels of individuals within various agencies, FQHC leaders, advocates, community partners and other stakeholders.
  • Strong Analytical skills. Show initiative in resolving issues/challenges proactively and identifying opportunities for improvement.
  • Must possess and maintain a valid Driver’s License and must successfully complete a motor vehicle history check.



Bachelor’s degree in Human Resources, Business Administration, or related field required.  Experience in lieu of degree will be considered. Must have 4-6 years of relevant HR Generalist experience. SHRM-CP/SHRM-SCP or PHR/SPHR certification preferred. Payroll and ADP WorkForce Now experience a plus. Prior experience working with community partners is preferred.  Federally Qualified Health Center experience also preferred.


While performing the duties of this job, the individual is regularly required to use computers and office equipment, manipulate documents and move about the office.  The employee may experience prolonged periods of sitting. The employee may occasionally move materials up to 25 pounds and must be able to access and navigate each department at the organization’s facility.  This position requires driving a personal vehicle on behalf of CHCACT.  The individual will be required to drive to various FQHC’s throughout the state.


The position requires above average interpersonal, verbal, and written communication skills.   Must have the ability to effectively speak before groups and present training to all types of audiences.


Job requires targeted focus and attention to detail as well as thoroughness in completing work goals. The ability to analyze information, formulate diverse solutions and make decisions using logic to address work-related issues is required.


This position is required to work from the office location (Cheshire, CT). Individual must have the ability to work from their home when needed. The incumbent may regularly perform work in an office environment as well as at FQHC sites. During regular operations, travel (up to 20%) may be required to attend meetings throughout the state.  Must be able to attend meetings or trainings outside of the state as needed.  Will be required to utilize their personal vehicle to drive to FQHC sites.


This position description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. The Association reserves the right to modify, change or add to the position’s job duties and responsibilities as business needs may require.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.


CHCACT is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.  CHCACT considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does CHCACT discriminate on the basis of sexual orientation or gender identity or expression.

How to Apply

CHCACT Cheshire