Job Description

Health Information Technician Lead

StayWell Health Center is seeking a Registered Health Information Technician (RHIT®) to ensure the quality of medical/health records by verifying their completeness, accuracy, and proper entry into computer systems.

Some of the responsibilities of this position include:

  • Use computer applications to assemble and analyze patient data for the purpose of improving patient care or controlling costs.
  • Obtain, organize, compile, and provide healthcare records to medical personnel without regard to clinical department, patient gender, or age.
  • Answer telephones efficiently and timely. Address all voicemail messages in a timely manner.
  • Address patient concerns facilitating timely and appropriate resolution of problems.
  • Respond to requests for records for all departments and processed appropriately.
  • Scan/Fax required paperwork for Medical, Behavioral Health, Dental and tasking appropriately.
  • Categorize medical data appropriately.
  • Match labs – checking hard copy and tasking when no match found.
  • Assist patients in completing forms as necessary.
  • Assist with the exchange of information between the Stay Health Center and other health service agencies.
  • Monitor and audit chart accuracy.
  • Conduct chart recovery.
  • Monitor and correct chart duplications.
  • Request and obtain hospital report as necessary.
  • Provide excellent customer service / patient services.
  • Maintain a professional demeanor with managing difficult customer/patient situation.
  • Knowledgeable of HIPAA regulations and other legal requirements.
  • Knowledgeable of Medical, Dental, and Behavioral Health terminology.
  • Maintain legal aspects of health documentation.
  • Maintain accurate and detailed record of medical record requests.
  • Verify and process all incoming and outgoing medical record requests.
  • Verify all medical record requests are HIPAA compliant before dissemination.
  • Perform other related duties as assigned by Director.


  • Registered Health Information Technician (RHIT®) Certification
  • Bachelor’s degree preferred; Associate’s degree will be considered
  • Proven work experience as a Registered Health Information Technician.
  • Excellent computer skills including Microsoft Windows environment, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet
  • Must exhibit outstanding attention to detail
  • Proven problem solving, ability to work with multiple deadlines and multiple priorities
  • Flexibility, adaptability and ability to work in a changing, fast paced environment
  • Excellent communication skills (written, verbal, and presentation)
  • Ability to work independently, and as part of a team
  • Exceptional level of organization, analyzation, and prioritization skills

Excellent Benefits:

  • Competitive salary
  • 100% Premium Free core medical coverage; UnitedHealthcare
  • 100% Premium Free $25,000 life insurance
  • 10 paid holidays annually
  • 20 PTO days annually
  • Public Service Loan Forgiveness
  • 401k
  • Optional supplemental coverage (short- and long- term disability)

Job Type: Full-time

Salary: $23.00 – $25.25 per hour


  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance



  • 8 hour shift
  • Monday to Friday


COVID-19 considerations:

All employees are required to wear masks and appropriate PPE.

Ability to commute/relocate:

  • Waterbury, CT 06702: Reliably commute or planning to relocate before starting work (Required)



  • Associate (Required)



  • Health Information Technology: 2 years (Preferred)



  • , write, and read Spanish fluently (Preferred)



  • Registered Health Information Technician Certification (Required)


Work Location: In person

How to Apply

StayWell Health Center Waterbury