Chief Operating Officer (COO)
The Chief Operating Officer is responsible for oversight of all operations for the organization as a whole, including supervision of certain Directors. The COO is responsible for ensuring the health center’s adherence to regulatory, funding source and agency requirements and guidelines. The COO is responsible for oversight of the development and implementation of all new services, programs, and/or sites. The COO is responsible for oversight of the following Directors and their respective departments: Medical/Dental Operations, Behavioral Health Operations, Facilities, Human Resources, System of Care and Communications and Development. The COO is responsible for non-clinical policy and procedure development and management, and maintains administrative oversight of all patient data utilized in the information systems, including any new or existing clinical and non-clinical systems. Responsibilities also include oversight of patient user and visit volume, as well as productivity reporting and performance improvement interventions as indicated. The COO is responsible for all facility development projects, with phases of design, construction and operational start-up. The COO leads the organization’s strategic and operational planning, as a member of the Senior Management team. The COO position also serves as the organization’s Compliance Officer, Privacy Officer, Incident Commander, Security Officer, Risk Management Officer, and liaison on all legal matters, including malpractice, employment, and general corporate liability concerns. The Chief Operating Officer can report directly to the Board of Directors on matters of compliance.
Key Responsibilities: (In Conjunction with other Officers)
- The development, implementation and compliance of agency administrative and clinical policies.
- Development and implementation of health center’s long and short-range plans to ensure achievement of established goals of Generations.
- Provide leadership to compliance, operational, risk management, communications and environmental initiatives, which adhere to regulatory and/or agency policy, and implement system changes when necessary for optimal operations and patient care.
- Participate in agency budget development and monitoring.
- Maintain oversight of the development and implementation of all new grants, programs, services, and sites from the contract/plan development phase to the initial implementation phase.
- Advise Chief Executive Officer and executive team on issues related to media and public relations; assist with developing company strategies for community building and maintaining close relationship with governmental and community leaders and grant funders.
- Advocate on behalf of health center, patients, and/or community in a variety of settings, including internal/external events, publications, legislative contacts, with funding sources, etc.
Key Responsibilities: (Individual)
- Maintain oversight of the development, implementation, operation and support of all operating functions, sites and programs, through relevant administrative and clinical staff.
- Responsibilities also include oversight of patient user and visit volume, as well as productivity reporting and performance improvement interventions as indicated.
- Ensure optimal utilization of agency resources to support provision of services, efficient operations and grant obligations, including but not limited to: staffing, MIS, equipment/supplies, facilities, finances.
- Administration of overall health care delivery system to ensure site and program activities align with established goals, comply with regulatory obligations, and meets other organizational expectations such as patient rights, customer service, risk management, staff communications and compliance with agency policies.
- Perform supervisory duties of designated Directors, as applicable, and by extension maintain oversight of the managers and staff who report to those Directors.
- Lead development and implementation plans for remodeling and/or new construction of health center facilities or mobile units/equipment while assuring compliance with state, federal, and other requirements.
- Maintain oversight of the health center’s internal/external marketing efforts and internal communications.
- With the responsibility of the Human Resources department, the COO co-leads union contract negotiations and leads designated grievance hearings, and oversees disciplinary and termination proceedings as appropriate.
- In conjunction with all levels of administration, plan, implement, monitor, and report on quality assurance and compliance projects and measures; including those related to Joint Commission, OSHA, DPH/DCF, HRSA, NCQA, HIPAA, and other regulatory entities.
- As Privacy Officer, maintain oversight of all privacy policies for compliance with HIPAA/HITECH requirements, and manage privacy violations as they occur.
- As Incident Commander, maintain oversight of the Incident Command structure and emergency operation plans for the organizations, for all form of emergency.
- As Security Officer, maintain responsibility for the overall security of all agency facilities, employees, patients/visitors, and information systems.
- As Risk Management Officer, develop and maintain risk management policies and internal reporting on trends for the organization, conduct risk management investigations, organize risk management training internally, consult counsel as necessary, manage FTCA deeming applications and compliance with HRSA and manage formal malpractice claims with HRSA as necessary.
- Collaborate with other FQHC/CHCACT leadership across the state as needed, and maintain knowledge of state and national related matters, including participation in peer-level groups and conferences as able.
- Develops/maintains agency personnel policies and procedures subject to the approval of the Board of Directors.
- Ensures that personnel management contributes to the maximum utilization of person power toward efficient implementation of the agency’s programs.
- Directs the development of standards and methods used to assess the activities of the agency with respect to the feasibility, quality, productivity, costs, and other aspects of the agency’s administration.
- Implements effective operations which support financial management and ensures quality health care services are being rendered in a cost-effective manner, ensures that funds, personnel, equipment and supplies are utilized effectively in carrying out corporate policies and program plans.
- Contributes to the fiscal budget in accordance with limitations prescribed by the Board of Directors and funding agencies.
- Serves as a liaison between the Board of Directors, its committees, clinical staff and community.
- Establishes and maintains relationships with other health care institutions and providers, national/ state/ local organizations and disseminates pertinent information concerning the agency’s care services in conjunction with the Clinical Officers.
- Keeps abreast of current trends and innovative programs related to health care administration and clinical management.
- Ensures organization’s adherence to HRSA standards.
- Other duties as assigned.
Generations offers an attractive and competitive salary along with an excellent, comprehensive benefits package including Medical, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, 5 weeks Paid time Off, 9 Paid holidays, Employee Assistance Program, Flexible Spending Account, (for qualified medical and dependent care expenses), discount on Verizon Wireless phone plans, local gym and BJ’s membership discount.
Master’s degree in health administration, public health, social work or other related field and minimum five years related experience handling compliance, operations and program development issues; or equivalent education and related experience. Strong oral and written communications. Must have multi-year supervisory experience in a healthcare setting, including oversight of leadership positions, and preferably in a range of care disciplines/services. Experience with Contract Bargaining Units required.
How to Apply
Interested candidates should submit their resumes and cover letter for consideration by applying directly online: http://www.genhealth.org/rewarding-careers/opportunities
Or via mail
Generations Family Health Center, Inc.,
ATTN: Human Resources,
40 Mansfield Ave, Willimantic, CT 06226-1948
FAX: (860) 456-1293 EMAIL: firstname.lastname@example.org
Generations Family Health Center