Medical Billing Accounts Receivable Supervisor

Job purpose
Reporting to the Sr. Director of Operations, the Medical Billing Accounts Receivable Supervisor will be responsible for minimizing receivables while maximizing revenues on a collections focused team. Supervisor focuses on building direct communication and collaborative relationships with insurance companies and patients. Demonstrates a service orientation which consistently aims at exceeding client expectations and which contributes positively to the greater working environment.

Duties and responsibilities
Medical Billing Accounts Receivable Supervisor will direct and manage the daily operation of the Medical Billing Specialist team to ensure the posting and collections of all billable encounters are completed in an accurate and timely manner. The successful candidate will supervise and facilitate all processes, policies, procedures and be responsible for overall team motivation and effectiveness.

Typical duties include but are not limited to:
 Manages transitions to changing billing environments as they occur through each payor source including Medicaid, Medicare, Commercial, and Private Pay.
 Ensures that current fee schedules and billing manuals are being used for all payers billed while adhering to all organizational billing policies and procedures.
 Develops monitoring and tracking systems for billing (e.g. claim rejection) and provides detailed bi-weekly reports.
 Oversees monthly audits of for departmental efficiency and accuracy related to payment and collections accuracy and integrity.
 Monitor aged accounts bi-monthly working with staff to address oversights or problems within payers. Ensure staff follow the process to work unpaid claims and backlogs (i.e. credentialing and carrier issues) are reported to be managed promptly assuring appeals are done in a timely manner. Reviews established accounts for bad debt write off.

 Maintains EHR super user status including active participation in user groups, upgrades and staff training as needed.
 Ensures patient confidentiality, and provides patients with needed information as requested.
 Hires new billing staff as necessary and completes performance evaluations as required by FHCHC policy.
 Develop and maintains training processes and written guides for both new hires and existing staff.
 Assists in reviewing updates to FHCHC Billing Policies bi-annually, and as necessary.
 Participates in team meetings.

Qualifications
 High School Diploma and/or GED equivalent required. Associates Degree preferred.
 Minimum of 3 years of directly related healthcare experience required, particularly in professional billing environment
 Minimum of 1years supervisory experience preferred.
 Solid knowledge of medical terminology, medical billing, A/R systems, ICD-9 and CPT coding, HCPCS and payer registration and verification processes required.
 Strong communication and leadership skills required
 Knowledge and proven experience in non-profit Federally Qualified Health Centers is strongly preferred.
Direction of Others
 Medical Billing Specialists
 Dental Billing Specialist