Job Description

Director of School Based Health Center, Operations

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

Fair Haven Community Health Care has a growing school-based health program that includes medical, behavioral health, and dental services at schools in multiple school districts. The Director of School-Based Health-Center Operations is the operational lead of these school-based programs, overseeing enrollment, patient access, patient flow, community partnerships, and other operational elements that ensure access to high-quality school-based care.

Duties and responsibilities

Reporting to the Senior Director of Operations, the Director of School-Based Health-Center Operations:

  • Supervises all SBHC office managers (OMs) and conducts regular meetings with this group.
  • Acts as an administrative and operational resource to all SBHC personnel.
  • Ensures that scheduling of school-based services across the three service lines (behavioral, dental, and medical) is optimized to achieve operational excellence.
  • Actively supports all SBHC personnel by visiting each site routinely and conducts administrative audits of school-based registration and billing processes.
  • Acts as liaison to the New Haven Public School, East Haven Public School, and Branford Public School systems.
  • Conducts outreach to students, families, school staff and broader community regarding services provided and student health needs.
  • Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, and information technology.
  • Ensures that necessary certifications and licensure are obtained/maintained (e.g., DPH, TJC, NCQA).
  • Conducts local advocacy with local legislators, school board officials, school district personnel, and other individuals/groups.
  • Prepares reports required by funders in an accurate and timely fashion.
  • Develop and monitors program budget and adheres to program budget.
  • Seeks to maximize third party revenues through appropriate provider scheduling and other methods.
  • Participates in relevant meetings, trainings, and collaborative activities.
  • Prepare regular status updates on active grants as part of board dockets/materials. Contribute to creation of and updates to grant content for annual report and website.
  • Provides support to other programs and initiatives at FHCHC as assigned


  • Master’s degree in public health, nursing, social work, health care administration, or other related healthcare field (a bachelor’s degree and equivalent experience may be substituted).
  • Minimum of five (5) years of professional experience in a health related setting, and three (3) years functioning in a supervisory capacity.
  • Experience in program management, preferably in a school based program.
  • Experience with medical or behavioral health billing.
  • Experience monitoring grants and preparing budgets.
  • Excellent organizational, communication, interpersonal and writing skills.
  • Demonstrated competency in the development, implementation, and evaluation of health related programs.
  • Dexterity with Microsoft Office, database management, and electronic health records.
  • Local travel is an essential requirement of this position.
  • Ability to communicate effectively, and relate congenially to youth, families, school staff, clinic staff and community members.
  • Commitment to the principles of child and adolescent health, child development, and youth development.
  • Demonstrated cultural competence and background working with marginalized or under-served communities.
  • Bilingual Spanish/English preferred.

Direction of Others

School-Based Health Center Office Managers (OMs)      

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

How to Apply

Please apply on our website at

Link: Job & Application Details

Fair Haven Community Health Care New Haven