Job Description

Compliance Director

Family Centers’ Mission: To empower children, adults, families, and communities to realize their potential

Job Purpose:

Provides overall professional direction, oversight, and advice for Family Centers’ compliance, which incorporates all clinical, program, and administrative departments. Incumbent has responsibility for ensuring compliance with standards issued by accrediting organizations, State licensure requirements, and federal regulations. Most programs are supported by grant funding that involves research and data collection and evaluation with which there should be some familiarity.

Reports to: The Director of Compliance reports to the Chief Health Officer, but is accountable to the Executive Team, Chief Executive Officer, and the Board of Directors/Trustees.

Duties and Responsibilities:

Serving as a member of the Leadership Council, the Director of Compliance develops the agency’s Corporate Compliance Plan for the review and approval by the Board and oversees and monitors the implementation of the Compliance Program. Typical duties include but are not limited to:

Works collaboratively throughout the organization in a leadership, advisory and facilitative capacity utilizing interdepartmental teams and training systems to achieve corporate compliance, quality improvement and risk management goals and objectives.

Serves as designated HIPAA Officer and Risk Manager for the agency. Investigates potential incidents pertaining to HIPAA, billing and reimbursement, allegations of fraud, abuse, conflict of interest, suspected or actual breaches of privacy, confidentiality, and security.
Serves as FCHC’s Federal Tort Claims Act (FTCA) Risk Manager and works with Chief Health Officer on all FTCA related activities including annual assessments and required training for staff and Board.
Serves as chairperson for Quality Assurance/Quality Improvement Team and other assigned committees.
Ensures the FQHC is following legal and licensure requirements and standards, including The Joint Commission (TJC) oversight, HRSA, and other accrediting and funding bodies.
Ensures non-healthcare programs such as Early Childhood Education are following legal and licensure requirements and standards, including NAEYC oversight, OEC, DCF, DPH and other accrediting and funding bodies.
Establishes and manages a reporting system for employees to report concerns and obtain assistance; ensures adequate mechanisms exist for enforcement of compliance requirements and violation discipline; ensures adequate records are maintained to document compliance efforts and corrective actions.
Analyzes the findings from any internal or external audits and programmatic site visits to assess compliance with applicable laws, regulations, and standards. Conducts, supervises, or coordinates internal investigations of alleged compliance violations. Coordinates with external officials and Family Centers’ administration ensuring remediation of any confirmed non-compliance.
Supports the credentialing and privileging process for new providers and the re-credentialing process for existing providers.
Represents Family Centers in compliance-related work groups convened by local and statewide bodies.
Performance Requirements:

Ability to:

Ability to absorb extensive knowledge of all agency programs, including those privately funded, and will work collaboratively with program staff to ensure compliance with grant requirements.
Adhere to Family Centers’ seven Standards of Excellence.
Communicate effectively with strong verbal and written skills.
Represent Family Centers in the community.
Relate well to all employees at all different levels.
Communicate effectively with people from diverse social and ethnic backgrounds.
Coordinate and work with local agencies providing resources to clients.
Maintain confidentiality and act in an ethical manner.
Utilize basic computer skills and quickly learn and use electronic health record.
Be organized to handle varied duties and responsibilities.
Be creative, innovative, and resourceful.
Participate and support Quality Improvement activities across the agency.

Education: Bachelor’s degree in Healthcare Administration, Public Administration or related.
Minimum of 5 years of compliance, legal, clinical, risk management or relevant work experience
Familiarity with operational, financial, quality assurance, and risk management procedures and regulations

Master’s Degree
Certification in Health Care Compliance (CHC)
About Family Centers:

Family Centers is a private, nonprofit organization offering health, education and human service program to children, adults and families in Fairfield County. More than 250 professionals and 1,200 trained volunteers collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 22,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.


Salary commensurate with experience. A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance. Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition reimbursement, and retirement savings. The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator 10.

For staff working in our FCHC program: Eligibility for Student Loan Repayment Program through the National Health Service Corps (NHSC) Loan Repayment Program (LRP), which offers primary medical, dental, and mental and behavioral health care clinicians the opportunity to have their student loans repaid, while earning a competitive salary, in exchange for providing health care in urban, rural, or tribal communities with limited access to care.


Family Centers is a United Way, Community Fund of Darien and New Canaan Community Foundation partner agency, and is a member of the Connecticut Council of Family Service Agencies and the Alliance for Children and Families. The agency is also accredited by the National Association for the Education of Young Children (NAEYC), The Joint Commission, licensed by the State of Connecticut Department of Public Health, and is a Department of Children and Families-licensed child psychology center.

Special Note: As the COVID-19 pandemic continues to impact our community and beyond, it is Family Centers’ commitment to the safety of employees, contractors, volunteers, patients, clients, and student interns, by requiring proof of vaccinations for COVID-19 (or have an approved medical or religious exemption on file).

For more information and to apply, please visit or on our LinkedIn page

Family Centers is an Equal Opportunity Employer and offers a competitive salary, training, and generous benefits package.

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Family Centers Greenwich