Job Description

Assistant Director of Information Technology

Reporting to the Director, the Assistant Director will support the Director of the department by managing the operational work. The incumbent serves as acting Director in the Director’s absence.

Duties and responsibilities

The Assistant Director works with considerable latitude for independent decision-making. Typical duties include but are not limited to:

  • Identify and act on opportunities to upgrade and improve on software and systems
  • Manage and maintain network equipment and infrastructure and oversee all cybersecurity measures including but not limited to: running risk assessment, testing data processing systems and designing firewalls.
  • Together with the quality team generate reports on clinical metrics for medical, dental, behavioral health and substance use disorder providers.
  • Run operational reports for senior staff and provide training and direction to IT staff
  • Together with the Director, supports Cisco telephony related technology and acts as the subject matter expert on specific telephony technologies.
  • Design training programs and workshops for staff
  • Oversee daily operations of helpdesk and delegate tasks to IT technicians and Handle high level tickets
  • Manage and maintain Meraki/Unifi network equipment and infrastructure and oversee all cybersecurity measures including but not limited to: running risk assessment, testing data processing systems and designing firewalls.
  • Assist with the development, planning and deployment of major projects
  • Assist with the creation and maintenance of the IT budget
  • Identify problematic areas and implement solutions
  • Develop streamlined workflows and automation to increase efficiency
  • Collaborate with other departments to work towards streamlining and modernizing the health center
  • Analyze IT workflows and make recommendations for improvements
  • Design and implement new network and software solutions to improve the current environment
  • Research and recommend new products
  • Expand knowledge of current systems to become a SME in those areas
  • Expand knowledge on and research new healthcare technology
  • Expand vendor base and maintain relationships
  • Manage grant related acquisitions and inventory
  • This position requires on call response when needed


Bachelor’s degree in Information Technology or equivalent (A+, Net+, Security+, MCP certifications). At least five years of increasingly responsible job experience, preferably in the health field, and oral and written proficiency in English required.

Expertise in PC hardware and related concepts; Microsoft client operating systems including Windows 7, 8, 10; email concepts and client software, including Microsoft Outlook; MS Office and other various Windows applications; file sharing and printing, workgroup vs. domain-based networks, backup software; Active Directory, Office 365 and networking concepts and devices, routers, switches, cabling, esp. pertaining to small and mid-size business environments.

Familiarity with combating various malware issues and with mobile devices, iOS and Android and demonstrated analytical problem solving skills, is highly desirable.

Direct Reports

IT Technicians 1

IT Technicians 2

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

How to Apply

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Link: Job & Application Details

Fair Haven Community Health Care New Haven