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Events Calendar

Events Calendar

Behavioral Interviewing: Hiring Successfully for the Long-Term

Virtual

Staff turnover is costly in many ways, and hiring and retaining staff with the right skill and organizational fit for your health center is critical to your organization’s ability to fulfill its mission and successful serve your community!

Making Customer Service a Reality: Creating a Culture of Customer Service

Virtual

The quality of customer service in health care directly influences the health of both patients and the health center itself, yet in today’s fast-paced and challenging environment, CHC’s often find it difficult to create and maintain a culture of service excellence.

Motivational Interviewing

Virtual

Learn how to shift conversations with patients using this evidence based communication style.

Team Member to Team Manager

Virtual

In the community of CHC's there is often the situation where an individual is shifted from a Team Member, to a Team Manager.  As you begin (or consider) your new role as a manager, it is important to realize you need to be ready for the shift in mindset, priorities, and expectations.  This is essential […]

Building Relationships & Rapport

Virtual

This training will allow participants to learn how to utilize four styles when communicating and listening to others, providing feedback, taking risks, responding to change, coping with stress and working as part of a team. Through interactive exercises, you will discover how often we may impose our personal style on others and how simple shifts […]