Clinical and Operational Quality Improvement: Provide direct or indirect services designed to increase health center capacity to apply the paradigms, tools, and techniques of Quality Improvement in their efforts to improve clinical or operational performance
- Lead, plan, and facilitate clinical and operational quality/process performance projects to reduce burden on existing staff.
- Advise and/or train existing QI staff on improvement methodologies and techniques (e.g. PDSA, process mapping, root cause analysis, data analysis & charting, failure mode & effect analysis, prioritizing solutions, and standard work) in support of their QI projects
- Serve as a resource for identifying best practices (e.g. NACHC Diabetes Change Package) for improving clinical outcome and
- Identify root causes of deficient clinical quality measures (A1C, Hypertension, etc.,) from UDS, HEDIS or other, and facilitate the designing of process interventions to improve results, including the identification and implementation of best practices.
- Facilitate the root cause analysis of contributing and restricting factors for diabetes, and the development and implementation of three performance improvement actions for the HRSA Diabetes Action Plan.
- Temporary fill-in for Quality Improvement staff when a health center has a gap related to turnover or absence.