Heather Adams, Clinical Excellence Quality Improvement Advisor

On December 18^th and 19^th, and January 8^th and 9^th, CHCACT partnered with the Network for Regional Healthcare Improvement (NRHI) to host four (4) full-day events to support health centers’ work around improving quality within their organizations.  Fifteen health centers sent teams ranging in size from 3-10 members and representing a variety of roles, such as front desk, call center, medical clinician, behavioral health clinician, medical assistant, nurse, referral coordination, and Quality Improvement (QI) lead.

 The CHCACT QI Advisors worked with each health center to identify project opportunities that would help to engage staff in quality improvement, particularly those who don’t typically focus on QI as part of their role within the health center.   

 The staff participation demonstrated the health centers’ commitment to improving quality and providing opportunities for staff to develop their personal skills sets.

 Teams left with a well-defined plan around a specific area of improvement.  Projects included: improving an external referral process, improving the collection of external medical records, standardization of clinical workflows, improvement on internal communication, increasing patient feedback into improvements, and revenue cycle improvements, just to name a few!

 The health center teams were excited to have dedicated time to focus on their projects and develop a well-thought-out plan with support and guidance from NRHI and CHCACT.

 CHCACT is looking forward to the follow-up events – including remote coaching calls and a videoconference presentation of the results of the teams’ Plan-Do-Study-Act (PDSA). If you would like additional information about this project, get in touch!