Yesterday, I was proud to present with my colleagues, Kelly Halkyard and Russ Dexter, at the Planetree International Patient-Centered Care Conference in Boston. This conference brought together 1,000+ attendees, including patient advocates, health care providers, hospital systems, payors and policy experts – as well as exciting speakers on leadership, innovation and customer support – to discuss person-centered care.

Heather Adams, Sr. Clinical Excellence Quality Improvement Advisor

CHCACT was asked to present because our Practice Transformation Network (PTN) has worked with CT’s health centers to enhance the focus on the quality of care provided, as well as the value delivered – and of course, improved health outcomes! Our presentation, titled “From Underserved to Better Served,” detailed the ways in which our team has encouraged health centers to utilize their data to drive change. For example, armed with specific diabetes-related data about their patients, providers at one health center were able to identify ways in which they could modify their care delivery – resulting in dramatic improvements in their patients’ HbA1C, LDL and blood pressure control in only a few months’ time.

Our presentation also included an overview of the network’s performance and content about the important role of the medical neighborhood. We were proud to share stories from our health centers on an international stage, giving them the recognition that they so richly deserve! You can view our presentation here.

These efforts were possible because of the true partnership our Practice Transformation Network team has with the health centers around the state. Health center clinical and operations staff have welcomed the opportunity to learn from national experts about how to change the health center workflow, to improve patient experience and health outcomes. We are looking forward to continuing our partnership into the future, towards better health for all.