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Introduction to a new culture of "No Waits"
Event Date: May 23, 2007
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Phase 2 Team Meeting
Connie Sixta and Dr. Wanda McCoy talk with the teams about assigning provider panels and measuring continuity of care.
Event Date: June 27, 2007
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Phase 2 Team Meeting
Topic: Minimizing the types of appointments and clinical rooms.
Event Date: July 25, 2007
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Phase 2 Team Meeting
Access and Redesign: Measuring and managing demand and supply of provider appointments.
Presenters: Elaine Hardman of Providence Community Health Centers and Connie Sixta.
Event Date: August 22, 2007
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Phase 2 Team Meeting
Topic: Managing Provider fear when there is no warehouse.
Presenters: Connie Sixta, PhD, RN, MBA
Event Date: September 26, 2007
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Phase 2 Team Meeting
Topic: Measuring access and working down the backlog
Presenters: Elaine Hardman of Providence Community Health Centers, Inc., and Dr. Lydia Gonzalez of Morris Heights Health Center
Event Date: October 24, 2007
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Phase 2 Team Meeting
Topic: Reconciling Chronic Care Follow-up and Advanced Access Scheduling
Presenter: Connie Sixta, PhD, RN, MBA
Event Date: November 28, 2007
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Phase 2 Team Meeting
Topic: Contingency Planning for Access: How to Maintain Access Over Time.
Presenters: Dr. Wanda McCoy and Elaine Hardman, COO
Event Date: December 19, 2007
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Phase 2 Team Meeting
Topic: Introduction to Redesign
Presenters: Connie Sixta, PhD, RN, MBA
Event Date: January 23, 2008
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Phase 2 Team Meeting
Topic: Redesign of Processes and Roles
Presenters: Connie Sixta, PhD, RN, MBA
Event Date: February 27, 2008
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